Summary:
Global Operations' (GO) focus is on improving the health of our products and helping people understand how to use them through both direct support interactions as well as scalable solutions. Scaled Operations (SO), within GO, manages the human expertise required for the integrity and experience of our community and business. Meta is seeking an experienced and hands-on Contingent Worker (Contractor) for the Technology Program Manager (TPM) role to support our Scaled Operations (SO) with a proven track record of proactively working on issues that may not be clearly defined and require strategy and direction.
As part of Meta’s strategic focus on integrating AI into operational processes, the Contractor in this role will lead Infrastructure and AI programs to transform how we operate within Scaled Operations. The TPM will be responsible for leading the execution of several large- scale initiatives and will work with various stakeholders including Engineering, Product, Operations, and Vendors.
Deeply understand the architecture and integration points of Meta’s community support processes, products, and policies. Drive system design discussions in the Infrastructure and Security domains. Analyze, map, and redesign internal operational workflows to identify pain points and opportunities for AI-driven automation and efficiency gains. Provide hands-on program management during analysis, design, development, testing, implementation, and post implementation phases of technology solutions. Develop and manage end-to-end project plans and ensure on-time delivery. Architect end-to-end automation solutions, leading technical design discussions and ensuring technical scalability, robustness, and compliance with Meta standards.
Use problem-solving skills to resolve large and complex business problems. Analyze complex support flows and provide recommendations for process, policy, and product improvements. Track, analyze, and report on key operational metrics and business impact of automation initiatives to determine where to focus optimization efforts. Manage cross-functional programs covering a range of products across all lines of the business, driving cross- functional engagement with product managers, engineers, business stakeholders, and external partners. Develop playbooks, reusable templates, and best practices to scale successful automations across Scaled Operations.
Job Responsibilities:
• Review project plans to plan and coordinate project activity.
• Manage backup, security and user help system.
• Consult with users, management, vendors, and technicians to assess computing needs and system requirements.
• Meet with department heads, managers, supervisors, vendors, and others, to solicit cooperation and resolve problems.
• Recruit, hire, train and supervise staff, or participate in staffing decisions.
• Evaluate data processing proposals to assess project feasibility and requirements.
• Develop and interpret organizational goals, policies, and procedures.
• Develop computer information resources, providing for data security and control, strategic computing, and disaster recovery.
Skills:
Experience leading medium/large scale technology solution implementation, specifically within automation, AI, or advanced system infrastructure domains.
Demonstrated strategic thinking with analytical and complex problem-solving experience. Experience in fostering seamless cross-functional working relationships in medium to large organizations.
Familiarity with AI/ML concepts and their application to business process optimization.
Knowledge of software development processes and best practices. Knowledge with project and issue tracking systems.
Track record of operating autonomously across multiple teams, demonstrating creativity, being detail-oriented, and delivering results in a highly organized manner.
Hands on in AI - experience and managed AI efficacy program
XFN engineering, product security preferred server architecture, cloud infra , SAAS or products management
Experience in Cloud architecture.
Hands-on experience working on AI-coding tools (Cursor, GitHub Copilot, Codeium).
Hands-on experience working in Deep Learning / Neural Networks, and Agentic workflows.
Advanced degree in Computer Science,
Engineering, Operations, or a related technical field.
Experience working with data visualization tools.
Experience working in a technology company or consulting firm.
Education/Experience:
• Bachelor's degree in a technical field such as computer science, computer engineering or related field required. MBA or other related advanced degree preferred.
• PMI or PMP certification preferred.
Pursuant to the California Fair Chance Act, Los Angeles County Fair Chance Ordinance for Employers, Los Angeles Fair Chance Initiative for Hiring Ordinance, and San Francisco Fair Chance Ordinance, qualified applicants will be considered for assignment with arrest and conviction records. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness, meet client expectations, standards, and accompanying requirements, and safeguard business operations and company reputation.
At Meta, we are constantly iterating, solving problems, and working together to connect people all over the world. That’s why it’s important that our workforce reflects the diversity of the people we serve. Hiring people with different backgrounds and points of view helps us make better decisions, build better products, and create better experiences for everyone.
We give people the power to build community and bring the world closer together. Our products empower more than 3 billion people around the world to share ideas, offer support, and make a difference.
