Support Specialist I

The position requires 100% onsite work in Redmond WA during core business hours.

The successful candidate must be adaptable, able to take direction, and capable of working independently, as assigned tasks will vary. In this role, the SS1 will be responsible for building and maintaining strong, long-lasting customer relationships.

Support Engineer Responsibilities

As a Support Engineer, you will join our team to provide essential support for physical network connections, computer imaging, and vendor interface. This position requires familiarity with cabling network racks and may involve some repetitive tasks. You will serve as a primary point of contact for assigned tasks, acting as the focal point to escalate and address customer needs. Additional responsibilities include monitoring subtask activity, assigning and managing customer tickets, and collaborating with cross-functional partners to ensure the timely and successful delivery of support tickets and project implementations according to established timelines and deliverables.

Minimum Qualifications

• Experience implementing technology and strong technical acumen
• Experience with Windows OS and Linux OS
• Strong computer skills, especially proficiency with the Microsoft Office Suite
• Excellent oral and written communication skills
• Ability to understand and communicate technical information to non-experts
• Ability to regularly lift 30 lbs (computers and associated equipment), ability to occasionally complete repetitive motion by lifting shoulder above head (testing cables in racks)
• Ability to provide own vehicle transportation for travel between support sites

Preferred Qualifications

• 2+ years of experience in a research environment
• 2+ years of experience in a data center or related field
• Knowledge of Linux and server hardware support
• Knowledge of networks and related hardware support
• Basic knowledge of networking and troubleshooting

At Meta, we are constantly iterating, solving problems, and working together to connect people all over the world. That’s why it’s important that our workforce reflects the diversity of the people we serve. Hiring people with different backgrounds and points of view helps us make better decisions, build better products, and create better experiences for everyone.

We give people the power to build community and bring the world closer together. Our products empower more than 3 billion people around the world to share ideas, offer support, and make a difference.