Onsite in MPK/NYC/SEA (any preference)
Product Operations Project Manager
The Product & Regulatory Operations org is a vital part of Meta's commitment to user and business safety on its platforms, delivering operations for emerging and critical priorities across Meta and Global Operations and in close partnership with product/eng, legal and XFN stakeholders.
As a Product Operations Project Manager, you will work on projects that will help drive growth, engagement, and quality of Meta’s products. We are looking for experienced professionals with a strong background in program/ project management, excellent communication skills, and a proven ability to build and maintain relationships with global stakeholders. Your role involves aiding in planning, executing, and monitoring projects, possibly developing plans, tracking progress, and updating stakeholders. Ideal candidate will promote cross-functional engagement and communicate program progress to key stakeholders.
Additionally, we seek someone who has a passion for diving deep to understand where and how these are manifesting on our platforms. This individual has a demonstrated ability to leverage large data sets and advanced tooling.They also will have strong analytical & investigative skills and should be comfortable with ambiguity and experimentation.
Responsibilities -
Support project scope, develop and execute project plans for supported programs
Drive effective, concise and persuasive program communications/collaboration, including root cause analysis, internal/external escalations coordination and communications to leadership, and business recommendations for broader stakeholder groups
Identify gaps in strategy, systems, and processes to support growth at scale
General program management to define project scope, develop and execute plans, drive risk and compliance activities
Showcase grace under pressure and ensure effective and timely collaboration with multiple internal stakeholders
Adapt to changing requirements and prioritize escalation requests effectively
Strong analytical and investigative skills, experience leveraging large data sets and advanced tooling
Minimum Qualifications -
10+ years of experience in operations for a tech company, consulting, operations or similar roles
Strategic thinking with a proven track record of enhancing customer experience through innovation and continuous improvement
7+ years project or program management experience in a corporate environment.
Strong communication skills and ability to build relationships and influence stakeholders across functional boundaries and globally
Ability to make judgments under tight deadlines and competing priorities
Proficiency/ Basic knowledge in analytical tools (e.g., Excel, SQL) for driving analytics, reporting and operational decision-making
Experience driving collaboration of cross-functional teams, coordinating effectively, and inspiring others
Experience communicating effectively via various formats, time zones and audiences, including within operations teams and across with key stakeholders and senior leadership
IMPORTANT NOTICE: For California Applicants - Supplier MUST read the below and inform the candidate.
Pursuant to the California Fair Chance Act, Los Angeles County Fair Chance Ordinance for Employers, Los Angeles Fair Chance Initiative for Hiring Ordinance, and San Francisco Fair Chance Ordinance, qualified applicants will be considered for assignment with arrest and conviction records. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness, meet client expectations, standards, and accompanying requirements, and safeguard business operations and company reputation.
At Meta, we are constantly iterating, solving problems, and working together to connect people all over the world. That’s why it’s important that our workforce reflects the diversity of the people we serve. Hiring people with different backgrounds and points of view helps us make better decisions, build better products, and create better experiences for everyone.
We give people the power to build community and bring the world closer together. Our products empower more than 3 billion people around the world to share ideas, offer support, and make a difference.
