Knowledge Management Program Manager
A Knowledge Management Program Manager's key responsibility is to maintain the knowledge management ecosystem through documentation, project execution, and daily operations. The ideal candidate should have experience in managing multiple projects/programs, strong leadership skills, excellent stakeholder communication, and the ability to work independently and collaboratively in a fast-paced environment, with previous knowledge management experience.
Role Responsibilities (including, but not limited to):
Sometimes author, edit and standardize materials prepared by others, ensuring consistency and quality.
Organize material with clarity and conciseness, adhering to established standards for order, style, and terminology.
Maintain meticulous records and files of work, including revisions, to ensure accuracy and efficiency.
Work with clients and stakeholders across Global Operations to set processes, technical specs, and content for publication, ensuring clear communication and project success
Partner across GOLO to help develop performance support solutions.
Monitor and measure impact of outcomes.
Must-Have Skills:
Ability to manage global knowledge and documentation projects/programs (with vendor providers or cross-functional stakeholders) and communicate the trade-offs between metrics in managing them to stakeholders
Communicate feedback, challenges, roadblocks, insights effectively and concisely to appropriate audiences
Ability to Find ways to apply knowledge strategy across many workflows, while meeting specific needs for regions and industries, including tech solutions.
Ability to Manage many projects at once, prioritizing based on business needs and impact.
Navigate uncertainty, finding creative solutions and options to drive the business forward.\
Nice-to-Have Skills:
Established record of strong project ownership, project management, and self-direction
Experience or familiarity with delivering programs through outsourced vendor partners
Experience working with or in support of diverse communities
Knowledge Management experience
Soft Skills:
Strong verbal and written communication
Ability to partner and deliver results across multiple teams and leadership levels.
Education/Experience:
Bachelor's degree required.
Pursuant to the California Fair Chance Act, Los Angeles County Fair Chance Ordinance for Employers, Los Angeles Fair Chance Initiative for Hiring Ordinance, and San Francisco Fair Chance Ordinance, qualified applicants will be considered for assignment with arrest and conviction records. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness, meet client expectations, standards, and accompanying requirements, and safeguard business operations and company reputation.
