Summary:
The main function of a customer relationship manager is to build and maintain profitable relationships with key customers. The typical CRM will resolve customer complains quickly and efficiently.
Job Responsibilities:
• Oversee relationships with customers held by the business.
• Resolving customer complaints quickly efficiently.
• Helping customers stay up to date on offerings in order to increase sales.
• Upsell and cross-sell in order to expand customer base.
Skills:
• Verbal and written communication skills, customer service and interpersonal skills.
• Experience in sales and relationship management
• Basic knowledge of principles and methods for showing, promoting, and selling products or services.
• Proficient in Microsoft applications.
• Strong product knowledge
Education/Experience:
• Bachelor’s degree in marketing, communications, or related field preferred.
Pursuant to the California Fair Chance Act, Los Angeles County Fair Chance Ordinance for Employers, Los Angeles Fair Chance Initiative for Hiring Ordinance, and San Francisco Fair Chance Ordinance, qualified applicants will be considered for assignment with arrest and conviction records. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness, meet client expectations, standards, and accompanying requirements, and safeguard business operations and company reputation.
At Meta, we are constantly iterating, solving problems, and working together to connect people all over the world. That’s why it’s important that our workforce reflects the diversity of the people we serve. Hiring people with different backgrounds and points of view helps us make better decisions, build better products, and create better experiences for everyone.
We give people the power to build community and bring the world closer together. Our products empower more than 3 billion people around the world to share ideas, offer support, and make a difference.
