We’re looking for a Content Strategist to manage updates across Meta's Help Centers, which includes the Facebook, Instagram and Business Help Centers. The ideal candidate is a strong writer and editor with experience in digital content management and content strategy. They will be experienced at hands-on drafting and editing in a CMS, content structuring and proactive problem solving. They will be a skilled communicator who can effectively use a variety of business communication tools to get the information they need and provide progress updates to stakeholders.
RESPONSIBILITIES
· Create, edit and publish content for Meta’s Help Centers in simple, jargon-free language using Meta’s voice to accurately capture how to use our business tools.
· Execute Help Center content strategy for product changes while managing feedback from cross-functional stakeholders including marketing, technical and business roles
· Consistently deliver content that meets or exceeds Meta’s quality standards
· Meet tight publishing deadlines with high attention to detail
Minimum skills and experience
· 3 years’ experience of digital content writing and management, including using a CMS and HTML
· Experienced in working with cross-functional stakeholders to produce public-facing content
Preferred skills and experience
· Writing technical or educational guides for consumers or businesses
· Experience within a global technology company or digital-focused industry
· Knowledgeable about marketing or communications industries
Pursuant to the California Fair Chance Act, Los Angeles County Fair Chance Ordinance for Employers, Los Angeles Fair Chance Initiative for Hiring Ordinance, and San Francisco Fair Chance Ordinance, qualified applicants will be considered for assignment with arrest and conviction records. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness, meet client expectations, standards, and accompanying requirements, and safeguard business operations and company reputation.
At Meta, we are constantly iterating, solving problems, and working together to connect people all over the world. That’s why it’s important that our workforce reflects the diversity of the people we serve. Hiring people with different backgrounds and points of view helps us make better decisions, build better products, and create better experiences for everyone.
We give people the power to build community and bring the world closer together. Our products empower more than 3 billion people around the world to share ideas, offer support, and make a difference.
