We are seeking a highly skilled and motivated Marketing Agency Partner Relations Specialist to join our dynamic team. In this role, you will play a crucial part in strengthening our relationships with marketing agencies, helping to pull product insights, troubleshoot advertiser/agency issues, and conduct effective email outreach.
The ideal candidate will have a deep understanding of our tools (CRM, Workbench, SRT, IDD), escalation paths, and possess exceptional communication skills. If you are proactive, conscientious, and responsive, we invite you to apply and be a part of our innovative marketing team.
**Job Responsibilities:**
1. **Agency Relationship Management:**
- Build and maintain strong relationships with marketing agencies, acting as the main point of contact for all communications.
- Collaborate with agencies to pull valuable product insights, providing actionable feedback to improve marketing strategies.
2. **Issue Troubleshooting:**
- Assist in troubleshooting and resolving issues that arise between advertisers and agencies, ensuring smooth collaboration and effective problem resolution.
3. **Email Outreach:**
- Develop and implement email outreach campaigns to engage agencies, fostering active communication and understanding their needs and concerns.
4. **Tool Proficiency:**
- Demonstrate in-depth knowledge and proficiency in using our tools, including CRM, Workbench, SRT, and IDD, to facilitate efficient communication and issue resolution.
5. **Escalation Paths:**
- Understand and follow the escalation paths within the organization, ensuring that critical issues are addressed promptly and efficiently.
6. **Conscientiousness and Responsiveness:**
- Be conscientious in handling agency inquiries, demonstrating attention to detail and accuracy in responses.
- Respond promptly to agency communications, providing timely updates and resolutions to their queries and concerns.
**Qualifications:**
- Bachelor’s degree in Marketing, Business, or related field.
- Proven experience working in a marketing agency partnership or client relations role.
- In-depth knowledge of CRM systems, Workbench, SRT, and IDD tools.
- Strong problem-solving skills and ability to troubleshoot complex issues effectively.
- Excellent written and verbal communication skills.
- Exceptional interpersonal skills and ability to build and maintain positive relationships.
- Proactive attitude, self-motivated, and able to work independently.
- Ability to prioritize tasks, manage time efficiently, and meet deadlines.
- Tech-savvy with a keen interest in staying updated with industry trends and marketing technologies.
This is the pay range that the employer reasonably expects to pay for this position $41.74/hour - $57.79/hour
Optional Benefits: Medical, Dental, Vision, 401K
The Meta CWX Program is enabled by a cutting-edge software platform called TalentNet that leads the contingent labor world for technology innovation. The software platform leverages Machine Learning and Artificial Intelligence to make sure the right people end up in the right job.
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